IMPORTANT: Dr Dispatch recommends that you have a qualified and experienced computer technician to perform this task.  If you do not have a support contract and proceed with these instructions please understand that you are doing so at your own risk.  

As this handles sensitive Dr Dispatch data, no one except IT professionals or any certified computer technician should handle this task. We consider it inadvisable to handle, modify, change, or delete the Dr Dispatch data folder unless qualified. Dr Dispatch and any affiliates are not responsible for the loss or corruption of data.



The basic outline for moving Dr Dispatch to a new server:

  1. Getting a copy of your data from the old server
  2. Installing and licensing Dr Dispatch on the new server
  3. Restoring data copy to the new server
  4. Upgrading the new server
  5. Upgrading any remaining client computers

Please read over the following detailed steps carefully.


1. Getting a copy of your data from the old server

The default data location is C:\ProgramData\Holland Solutions\DrDispatch 5 but you may have chosen to store your data in a different location. It is typically a good idea to double check database alias information prior to copying your data to confirm that you are copying the correct data folder and also to ensure you do not miss any secondary or archived databases.

The easiest way to see a list of your database aliases is to navigate to the NexusDB V3 Server Administration web page which can be accessed by Clicking Here.
  • You will see a list of current databases by clicking the Aliases menu on the left side of the screen.
  • In this example, there are 2 database folders that need to be copied and transferred to the new server.





  1. To copy the data, stop the NXDBServer service that is running in Windows Local Services
  2. Open up the folder where your data is located.Select and Copy all files in this folder with the exception of the nxTrans.config file.
  3. Place the copied files in a folder on a USB/external drive for easy transfer to the new server.
    • You will need to do this for each database you have.



  • Finally, you will need to disable the Nexus Server via Local Services.




2. Installing and licensing Dr Dispatch on the new server


  1. Go to https://www.drdispatch.com/download_drd and download the current Demo installer.
  2. Install Dr Dispatch on the computer that you want to be the new server.
  3. During the installation, you must select "DrDispatch Server (FREE TRIAL or Primary Install)" from the dropdown list. (Screenshot below.)
  4. After the installation is finished, activate the program by navigating to Help-->Activate-->Activate Online.
  5. Enter your License ID and Password.
    • If you do not know this information, please contact support@drdispatch.com during business hours.
    • You can also get the information from Dr Dispatch->Help-->About on another client/workstation.






3. Restoring data to the new server

We recommend keeping your Dr Dispatch data in the default location in the Program Data directory. 

If you do not wish to change your data storage location, then please skip down to Step 7.


If you would like to house your data somewhere other than the default drive/location:
  1. Open up the NexusDB V3 Server Administration page which can be accessed by Clicking Here.
  2. Select the TCP/IPv4 Transport menu on the left side of the page and uncheck the 'Active' box
  3. Press the Save Changes button.




4. Select the Aliases menu on the left side of the page and enter the desired database name and location.
5. Press Save Changes when you are finished.



6. After you are finished creating your alias(es), navigate back to the TCP/IPv4 menu and ensure that is is activated again.



7. When you are ready to copy the data from your old server, you will need to stop the Nexus server in Local Services.





8. If you are using the default data location in C:\ProgramData\Holland Solutions\DrDispatch 5, then delete all of the files in that folder. 
  • This is demonstration data included with the new installation and is safe to delete at this step.
9. Copy your backed-up data into the appropriate folder.
10. Restart the Nexus server via Local Services.


4. Upgrading the new server:

After you have placed data from the old server on your new PC, we recommend upgrading Dr Dispatch to our current version.
  •  If you would like to proceed with upgrading Dr Dispatch to the latest version that is listed on our website, please contact us at support@drdispatch.com to obtain the current password. You must have a valid support contract in place in order to do software upgrades.

  • If you do not wish to upgrade to the latest version or do not have a support plan and want to keep your current build/version of Dr Dispatch, you will still need to follow the process of downloading the trial version, followed by running an archived upgrade file.
    • You should be able to find the applicable upgrade file on your old server or a client PC.
    • We keep a limited number of older installation files as well and you may contact us to obtain the file for your current version.



5. Upgrading any remaining client computers

If you chose to upgrade your server to the latest version of Dr Dispatch, you will also need to install the upgrade on your client computers.

  • Please refer to Upgrading Dr Dispatch for detailed instructions on how to locate the upgrade files and perform the upgrade on your client computers.