You are most likely seeing demo/trial data from a computer on your network due to a misconfiguration while installing Dr Dispatch on client PCs/workstations. This is known as a 'false server' issue. 

To resolve the issue, please follow these steps:

  1. Open Dr Dispatch on a different working workstation and note the IP Address at the top right side of the screen. 
    • The format will almost always be similar to:
  2. Make note of the IP Address (the numbers to the right of the "NexusDB@" part)
    • This is the correct address for your server.
  3. If you are unable to locate your server IP address using this method, please refer to the instructions in this article:
  4. On the computer that is displaying the wrong data, first close DRD, then open up Windows File Explorer or This PC/My Computer.
  5. Type the following text in the address bar and then hit enter:  %appdata%
  6. Navigate to the Dr Dispatch folder and open the drd4.ini file.
  7. Enter the correct server IP Address and then save/close the file.

NOTE: To prevent the issue from happening again, please find and disable the false Nexus server using the easy instructions found in this article:

Finding & Disabling False Servers