Some features such as document scanning and custom forms require you to store information in a shared folder so that it will be accessible by all users on your network. 

After setting up a shared folder, you may still receive Windows errors about permissions and security if the network settings have not been configured for the shared folder. 

The following steps should work on most folders/networks. If you are still experiencing difficulties after trying these steps, please contact your network administrator or IT personnel for further assistance.  Dr. Dispatch cannot modify any of your network or Windows settings.


We recommend creating a folder from This PC/My Computer and placing it in the Documents directory. Folders created directly on the root of the C drive or on a desktop can cause errors when sharing across a network. 

Once your folder is created, please perform the following steps: