Setting up your connection

To login using Microsoft Remote Desktop, please go to:

Enter your web access username and password.

  • Your username will normally be in the pattern of: MCnumber-Username
    • Example: 654321-Dispatcher1

Click the icon for Dr Dispatch to download an icon to use to connect to your DRD Cloud account.

  • After downloading, move the downloaded file to your Windows desktop for easy access.
    • You can rename the new icon if desired.

Right-click on the icon, then select "Edit".

  1. Enter your RDP Username.
  2. This will be in the format of: MCnumber-Username@drdispatch
  3. Enable the checkbox for "Allow me to save credentials" if you don't want to have to type in your username every time that you logon to DRD Cloud.
  4. Click the "Save" button.
  5. Close the screen.


If you use multiple monitors and do not want the DRD Cloud remote desktop to be displayed on all monitors:

  1. Click the "Display" tab.
  2. Uncheck the box for "Use all my monitors for the remote session".
  3. Click the "General" tab.
  4. Click the "Save" button.
  5. Close the screen.