Per Intuit guidelines, please go through each troubleshooting step listed below.

For security and liability purposes, Dr Dispatch technicians are not able to modify or change any of the settings below. If you are unsure of how to proceed, please contact Intuit Technical Support or your IT personnel.

  • Check the size of the yourcompanyfile.qbw.tlg file
    1. This file logs the changes to your company file since the last full Reckon Accounts backup was carried out.  If you have not used the backup function for a long time (for instance because your computer is independently backup up by a 3rd party programme) then this file may be too large.  A size greater than 25% of your yourcompanyfile.qbw is too large.  To reduce the size yourcompanyfile.qbw.tlg:
      1. Make a backup of your company file using the backup function with the option of a full verification; or
      2. It is safe to delete the yourcompanyfile.qbw.tlg

  • Check File Fragments
    1. Your company file is sensitive to the number of fragments it is stored as on your PC.  If there are more than 50 fragments then you will experience a reduction in performance.  To check and reduce file fragments:
    2. Open your company file and Press Ctrl+1 to open the Product Information Screen
    3. Half-way down the screen on the left file DB File Fragments.  If it is greater than 50 then continue.
      • Create a Portable Company File and then restore it (see Additional Note below).  Check the number of file fragments; if still greater than 50 then continue.
        • Ask your IT professional to defrag your Hard Disk

  • Eliminate File Corruption
    1. Create a Portable Company File and restore it.
    2. Resort all Lists, Rebuild the file and Verify.
    3. Follow-up on any errors and repeat Rebuild and Verify until the Verify returns the message ‘No Errors Found’ and the qbwin.log file contains no irregularities.

  • If after all these steps the company file is still operating too slowly, then you may need to start a new company file.  Some issues that may force you to create a new company file are:
    • A large number of daily transactions.
    • Complex invoices, bills, sales orders and purchase orders; that is, many line items to each form.
    • Large lists of inactive items.
    • Inability to repair corruption.