Users can send email from DRD, but can not receive email. 


Please navigate to Dr. Dispatch-->System-->Settings-->Email Setup, then fill in the fields with your email settings information.

  • These settings are saved locally to each computer and will need to be setup individually on every station that will be expected to send out emails from DRD.


You may need to ask your IT person or mail provider about the correct SMTP outgoing mail server and the port #. This information varies with each email provider and is not something we are able to look up for you on our end.


Please verify that the correct email address and password are entered on the bottom of the setup screen in the Logon Credentials area.


Note: If you use Gmail or Yahoo, please refer to the application specific info if you encounter error messages after email setup in DRD.


Using Gmail with DrDispatch

Using Yahoo with DrDispatch




Required Info for your Email Account:

From Name: The name that will be displayed on sent emails.

Email Address: The email address that you want to send emails from.

Outgoing Mail Server: This will normally be formatted as either "mail.domainname.com" or "smtp.domainname.com".

DRD staff does not have access to this information. If you don't know what it is, then you will need to ask your IT or contact your email provider.  Many services also have their settings posted online and can be found by a web search. 


Options to Email:

Brokerage Email Customer Updates on Status Change: Will send an email to the customer when the load status is changed. 

Trucking Email Customer Updates on Status Change: Will send an email to the customer when the load status is changed.


Preferences:

SSL: Most email services utilize SSL encryption. 

Port: Common ports include 25, 465, 587.  This will vary depending on your email provider. 

Method: Version of TLS required by the email host. This should almost always be set to "sslvTLSv1_2" as in the screenshot above.

Time Out: The number of seconds that DRD should wait on confirmation of success from your outgoing mail server before disconnecting.


Logon Credentials:

Username: The username used to login to the given email account normally.

  • This is usually your email address itself.

Password: The password used to login to the given email account normally.