Common Problems

Grid Columns Order No Longer Saves
Question After an upgrade my grid layouts no longer save. How do I fix this? Answer Grid settings are stored in a file on each computer Dr Dispatch is in...
Fri, 4 Jun, 2021 at 2:13 PM
Missing Columns in Trucking Dispatch
Sometimes columns get inadvertently deleted. To fix the issue, please follow these steps.  Step 1:  Navigate to System-->Settings-->Trucking Pre...
Wed, 25 Jul, 2018 at 12:51 PM
Missing Columns in Brokerage Dispatch
Sometimes columns get inadvertently deleted. To fix the issue, please follow these steps.  Step 1:  Navigate to System-->Settings-->Brokerage...
Wed, 25 Jul, 2018 at 12:51 PM
Dr Dispatch is running slow
Question My Dr Dispatch program is running slow or sluggish. How do I get it to run faster? Answer There may be various factors impeding Dr Dispatch from...
Fri, 13 Jul, 2018 at 11:15 AM
Exporting to a PDF Gives Garbage Text or No Text At All
Question: When I export something from Dr Dispatch to a PDF format, I either get garbage text or no text at all. Answer Users experiencing any garbage of ...
Wed, 1 Aug, 2018 at 2:04 PM
Random Letters Appearing in Currency Fields
Example: "Z" is showing up in the Gross Pay field as "Z$ 0000.00"     This issue arises when the default currency in Windows is set...
Mon, 9 Dec, 2019 at 8:15 AM
Pro #XXXXXX does not have a valid invoice amount. Please rate this load and re-process
If you encounter this error while invoicing, check the rate on the load by doing the following: Instructions: Select the load with the error. Cl...
Fri, 20 Jul, 2018 at 11:55 AM
Running Update Manager To Resolve Table Errors
There are times when you will need to run Update Manager, i.e., to upgrade archived/secondary database after doing a system upgrade or to resolve Table Does...
Mon, 16 Jul, 2018 at 1:51 PM
How To Find Your IP Address
To find your the IP address of any computer, you can open up a Command Prompt from the Windows Start Menu or by pressing Win Key + R on your keyboard and en...
Wed, 15 Aug, 2018 at 11:40 AM
HELP! Customer Rate Agreement and Load Sheet print options are gray and unavailable!
When upgrading from earlier versions of Dr Dispatch to later versions you may see the load sheet and customer rate agreement checkmarks disabled for some or...
Mon, 16 Jul, 2018 at 11:41 AM