Common Problems
Question After an upgrade my grid layouts no longer save. How do I fix this? Answer Grid settings are stored in a file on each computer Dr Dispatch is in...
Thu, 29 Sep, 2022 at 11:35 AM
Sometimes columns get inadvertently deleted. To fix the issue, please follow these steps. Step 1: Navigate to System-->Settings-->Trucking Pre...
Wed, 25 Jul, 2018 at 12:51 PM
Sometimes columns get inadvertently deleted. To fix the issue, please follow these steps. Step 1: Navigate to System-->Settings-->Brokerage...
Wed, 25 Jul, 2018 at 12:51 PM
Question My Dr Dispatch program is running slow or sluggish. How do I get it to run faster? Answer There may be various factors impeding Dr Dispatch from...
Fri, 13 Jul, 2018 at 11:15 AM
Question: When I export something from Dr Dispatch to a PDF format, I either get garbage text or no text at all. Answer Users experiencing any garbage of ...
Wed, 1 Aug, 2018 at 2:04 PM
Example: "Z" is showing up in the Gross Pay field as "Z$ 0000.00" This issue arises when the default currency in Windows is set...
Mon, 9 Dec, 2019 at 8:15 AM
If you encounter this error while invoicing, check the rate on the load by doing the following: Instructions: Select the load with the error. Cl...
Fri, 20 Jul, 2018 at 11:55 AM
There are times when you will need to run Update Manager, i.e., to upgrade archived/secondary database after doing a system upgrade or to resolve Table Does...
Mon, 16 Jul, 2018 at 1:51 PM
To find your the IP address of any computer, you can open up a Command Prompt from the Windows Start Menu or by pressing Win Key + R on your keyboard and en...
Wed, 15 Aug, 2018 at 11:40 AM
When upgrading from earlier versions of Dr Dispatch to later versions you may see the load sheet and customer rate agreement checkmarks disabled for some or...
Mon, 16 Jul, 2018 at 11:41 AM